GalenClinic
Professional | Teamwork | 2020 | Tekhnelogos and I-AM Istanbul
The Galenclinic mobile app is designed for Tekhnelogos company based in Istanbul by I-AM Istanbul. It provides access to physicians without any contact, especially during the pandemic period, and makes the treatment process remote and accessible. It aims to reduce the extra density in clinics.
Keywords
Tele-medicine, accessibility
Stakeholder
Tecknelogos in Istanbul, Turkey
My Role
Design research, system anaylsis, prototyping, UX design, (partial) UI design
Other Team Members
Mert Can Meral
Yasemin Çökmez
Challenge
Designing a mobile application which enables remote health check, diagnosis and treatment experience for Tecknelogos company based in Istanbul, which focuses on research and development.
Design Process
In this project, the notions of health professionals and patients towards providing and accessing remote healthcare were explored and later a mobile application was developed with a user-centred design and participatory design approaches.
Exploration & System Analysis
As well as providing the right service to our clients and understanding their requirements, to answer the users' needs around accessing healthcare online and physicians' needs towards providing remote health service, several exploration methods had been conducted:
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Desk Research
Netnography and benchmark
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Workshops with the Stakeholder
To have a common understanding and later ideate and develop ideas together
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Face-to-face & semi-structured interviews
Patients and doctors
To make sense of the gathered information throughout the exploration phase and understand the system, the following methods had been applied:
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Affinity Diagramming
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User Journey Mapping
Design & Test
Target Group
Galenclinic especially targets white-collar employees with busy work schedules, chronically ill patients who need to meet with doctors, seniors with reduced mobility and do not want to enter the hospital environment, families with children and users with limited access to the hospital.
Final Design
Galenclinic application provides access to physicians without any contact, especially during the pandemic period, and makes the treatment process remote and accessible. Algorithms supported by artificial intelligence ensure that the patient is directed to the most accurate clinic according to her symptoms, thus preventing an extra density in polyclinics. The application also allows for the safe storage and tracking of health data. Users such as parents and adults who have elderly parents can create profiles for their loved ones and track their health processes too.
In order to test and deliver the concept, the following methods were used:
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UX design
Wireframes of the mobile application designed on Sketch -
Usability Test
Lo-fi prototypes by users who are coming from different backgrounds -
UI Design
Interfaces of the mobile application designed on Sketch
